Cancellation & Refund Policy

How to cancel

• Every cancellation must be made in writing by the person who made the booking, sent to info@gipadventure.com.
• Your cancellation takes effect on the day we receive it. We reply to confirm it and to tell you the amount that will be refunded.
• If you would rather move your trip than cancel it, say so in the same message and we will look at other dates with you first.

Cancellation charges

When a booking is cancelled, part of the trip price is kept to cover the costs already paid to lodges, parks, airlines and other suppliers. The amount kept depends on how long before departure we receive your written cancellation:

The same scale applies to each traveller cancelled from a group booking. If the cancellation changes the price for the rest of the group (for example, fewer people sharing a vehicle), we will send you the new price.

How refunds are paid

• Refunds are paid by bank transfer only, to the account that made the payment.
• Refunds take around 15 to 30 days from the date we receive your written cancellation, because several suppliers have to return their part.
• A processing fee of 4.5% of the total trip price is deducted from each refund to cover bank and transfer costs.

When refunds do not apply

We cannot refund:

• days or services you choose not to use once the trip has started, including shortening the itinerary for any reason;
• changes you ask for 5 to 10 days before departure or during the trip, including swapping lodges or other services;
• costs caused by events outside our control, such as visa refusals, bad weather, closed borders, delayed or cancelled flights, riots, political unrest, war or accidents.

When events like these happen, we will always be there for you and offer alternatives wherever possible, but we cannot accept liability for them. This is why we ask every traveller to hold travel insurance that includes cancellation and curtailment cover.

If we have to change or cancel your trip

Very occasionally a lodge, flight or park access may change before you travel. If we have to make a significant change, we will offer you a similar or better alternative. If we have to cancel your trip for a reason within our control, you will receive a full refund of everything you have paid to us.